General
Business Hours
Our sales office business hours are Monday toFriday, 8.30 AM to7 PM. We are closed on Sunday and public holidays.
Our factory business hours are Monday to Saturday, 9.00 AM to 5.30 PM. Lunch Time is 12.30 PM to 1.30 PM. We are closed on Sunday and public holidays.
Office Location
Our factory office is in Taman Perindustrian Meranti Jaya, Puchong. We don’t have any showroom at the moment. Normally we’ll bring samples to show our customers during site measurement. If they wish to visit our factory, we can arrange upon request.
Site Visit
For customers located in the Klang Valley, site visits are free of charge. For customers in other states, adepositofRM250is required. This deposit will be deducted from your final bill if you proceed to purchase our products.
Covered Areas
We mainly cover Klang Valley area. However, we also provide services in Seremban, Melaka, and Johor as-well.
Product & Customization
Can the parcel box be customized?
Yes. Customization is available, but the price and production lead time may be different from our standard model.
Custom orders require us to prepare a new fabrication drawing and reprogram our laser cutting and bending machines. Therefore, additional production time and customization costs may apply.
Can you customize the parcel box according to an image I provide?
We can review your reference image and determine whether it can be adapted to our existing product design.
If the design shown is significantly different from our product and requires a complete redesign of the structure, we may not be able to accept the customization.
You may send us your reference image for our team to review.
What material is the parcel box made from?
Our parcel box is made from galvanized steel.
Galvanized steel provides good corrosion resistance. However, it is not completely rust-proof. Heavy scratches, strong impact, or damage to the zinc coating or powder coating may expose the steel underneath and eventually cause rust.
We recommend repairing any significant scratches or coating damage as soon as possible.
What is the material thickness?
The standard parcel box uses 1.5mm galvanized steel.
What type of paint/coating is used?
We use standard outdoor-grade powder coating.
Standard colours:
• Texture Black
• Texture White
Other colours may be available depending on the customization requested.
What is the ENTRIVO E3?
The ENTRIVO E3 is a multi-purpose home delivery enclosure designed with dedicated areas for food delivery, parcel delivery and mail entry.
Can ENTRIVO E3 receive food deliveries?
Yes. E3 includes a dedicated food compartment designed for common food delivery items such as food cartons, containers, drinks and pizza boxes.
Can E3 receive parcels?
Yes. E3 includes a dedicated parcel compartment for common online shopping and courier deliveries.
Does E3 have a mail entry?
Yes. The E3 concept includes a dedicated mail flip entry point for letters and smaller documents.
Is E3 suitable for Malaysian homes?
E3 is designed as a residential delivery solution suitable for modern Malaysian homes, particularly landed properties and renovation projects.
What are the dimensions of E3?
The overall structural dimensions shown in the technical specification are approximately 450 mm wide × 1,000 mm high × 300 mm deep.
What is E3 made from?
The technical specification identifies a galvanized iron structure with powder-coat surface finishing.
Can E3 receive food and parcels separately?
Yes. E3 uses dedicated compartments for food and parcels, helping separate different types of delivery.
Why use a parcel box at home?
A dedicated delivery enclosure gives couriers a designated place to leave deliveries when the homeowner is unavailable, helping keep deliveries organised at the home entrance.
Production & Delivery
What is the production lead time?
• Standard model: Approximately 4 weeks
• Custom model: Approximately 6–8 weeks
Lead time starts after confirmation of the order and the required payment.
Custom orders may require additional time depending on the complexity of the design.
Does the price include installation?
No. Installation is not included.
We recommend having your main contractor handle the installation because installation may require hacking or modification to the existing pillar/wall.
There may also be existing electrical wiring, water pipes, or other concealed services inside the structure. Your contractor should check the site before carrying out any hacking or installation work.
My contractor urgently needs the parcel box to complete the pillar/fencing. What should we do?
If the parcel box has not arrived yet, your contractor can prepare the surrounding structure according to the installation dimensions provided in our installation guide.
Once the parcel box arrives, it can be:
1. Slotted into the prepared opening
2. Secured using anchor bolts
3. Sealed around the visible seams using suitable outdoor-grade silicone
This allows the pillar or fencing work to continue without waiting for the parcel box to arrive.
[https://entrivo.my/wp-content/uploads/2026/09/food_parcel_installation_r0.pdf]
Do you provide delivery to other states?
Yes.
We provide free delivery within klang valley under our standard delivery arrangement.
For out of klang valley & East Malaysia, additional shipping charges will apply depending on the destination and shipping method.
Please check with our team for the delivery arrangement before placing your order.
Security & Installation
Is the parcel box theft-proof?
No product can be guaranteed to be completely theft-proof.
Our parcel box is designed to make unauthorized access and parcel theft more difficult, but it can still potentially be breached through excessive force, damaging the structure, or dismantling certain components.
For higher-security requirements, please contact our team to discuss suitable customization options.
Where should I install the parcel box?
The ideal location depends on your property layout and how the parcel box will be used.
A common installation location is around the refuse chamber / service area, where it can be accessed conveniently by delivery personnel while keeping the parcel collection area separated from the main living space.
For better ergonomics, we generally recommend positioning the door opening around body level or slightly lower, depending on the user’s height and the surrounding structure.
For projects with specific interior or architectural requirements, we recommend consulting your interior designer or architect.
Warranty & Product Usage
Does the parcel box come with a warranty?
No standard warranty is provided for the parcel box.
The product is designed for public-facing use and is exposed to weather, frequent usage, accidental impact, and other conditions that are outside our control.
However, if you experience a manufacturing or product-related issue, please contact our team and we will review the case accordingly.
Custom Dimensions
My pillar depth is more than 300mm. Can you make the parcel box deeper?
Yes, depending on the required depth.
If the required depth is around 400mm, customization may be possible.
For depths exceeding approximately 400mm, we may recommend splitting the design into two separate sections:
Front: Parcel Drop Box
Rear: Separate Glass Door / Access Panel
This allows the available internal space to be utilized more effectively while making the product easier to manufacture, transport, and install.
Please also avoid making the parcel box unnecessarily deep. Our standard parcel box weighs approximately 30kg, and increasing its size will increase the overall weight significantly, which can make transportation and installation more difficult.
Pricing & Discounts
Do you offer discounts?
Discount eligibility depends on the customer type and order quantity.
End User: Discount may be available depending on the order.
Architect / Contractor / Interior Designer: Professional/dealer pricing follows our applicable tier pricing structure.
Please contact our sales team for the latest pricing.
Rear Door & Handle
What type of lock does the rear door have?
The standard rear door comes with a knob without a lock.
You may choose to upgrade it to either:
• 3-digit combination lock
• Key lock
These lock options are available without additional charges.
Can I remove the Entrivo logo from the handle?
Yes. The logo can be removed upon request.
Can I replace the Entrivo logo with my own logo or company name?
Yes. Custom branding is available. Additional charge will be added.
Please provide your logo or company name to our team for confirmation and artwork preparation.
Refund & Cancellation
Can I request a refund after placing an order?
Refund eligibility depends on the production status of the order.
If production has not started, please contact our team as soon as possible and we will review the cancellation request.
Once the product has already been fabricated or production has substantially commenced, refunds will generally not be available, especially for customized orders.
Packaging
How is the parcel box packaged?
Our standard packaging depends on the delivery destination.
Klang Valley: Stretch film packaging.
Outstation / Overseas: Stretch film with additional cardboard corner and handle protection.
Optional upgraded packaging: Hybrid box packaging — RM200
Payment
What are the payment terms?
Our standard payment method is full payment before production.
Payment methods:
• Bank transfer
• Credit / debit card through our website
Please note that production will only proceed after the required payment and order confirmation have been received.
Water Resistance
Is the parcel box waterproof? Will rainwater enter the box?
The parcel box is not 100% waterproof.
We have incorporated bent edges around the door frame to help minimize water entering the parcel compartment.
However, during heavy rain, strong wind, or extreme weather conditions, a small amount of water may still enter through the door gaps.
Therefore, we recommend placing parcels inside suitable waterproof packaging if they are sensitive to moisture.
The parcel box should not be treated as a fully waterproof storage container.
Number Plate
Is a number plate included for free?
No — a chargable number plate according the design.
Standard number plate design and specifications apply.
For additional/custom number plates, please contact our sales team for pricing.
