General
Business Hours
Our sales office business hours are Monday toFriday, 8.30 AM to7 PM. We are closed on Sunday and public holidays.
Our factory business hours are Monday to Saturday, 9.00 AM to 5.30 PM. Lunch Time is 12.30 PM to 1.30 PM. We are closed on Sunday and public holidays.
Office Location
Our factory office is in Taman Perindustrian Meranti Jaya, Puchong. We don’t have any showroom at the moment. Normally we’ll bring samples to show our customers during site measurement. If they wish to visit our factory, we can arrange upon request.
Site Visit
For customers located in the Klang Valley, site visits are free of charge. For customers in other states, adepositofRM250is required. This deposit will be deducted from your final bill if you proceed to purchase our products.
Covered Areas
We mainly cover Klang Valley area. However, we also provide services in Seremban, Melaka, and Johor as-well.
Cancellation & Refund
Down-Payment Refund
After the 50% down payment is received, we will start fabrication within 1-3 days. Once fabrication starts, refunds will not be possible.
Deposit Refund
For customers in other states, a deposit of RM250 is required. This deposit will be deducted from your final bill if you proceed to purchase our products. If you decide not to proceed with the purchase and request a refund, we will return RM150. The remaining RM100 will be charged to cover our service, including petrol and other expenses.
Cancellation After Purchase
Cancellation after purchase will not be possible.
After Sales
Warranty Terms
The warranty period are:
1. 10 Years for aluminium gate frame due to manufacturing defects.
2. 10 Years for powder coating natural peeling caused by weather.
3. 3 Years for accessories and bearings due to manufacturing defects.
4. 3 Years for auto gate systems due to manufacturing defects.
5. 1 Year for powder coating fading caused by weather.
Service Request
For urgent cases, our service response time is 1-3 days. For non-urgent cases, the response time is approximately 7 days.
Cancellation After Purchase
Cancellation after purchase will not be possible.
