Privacy Policy
Last updated: 3 September 2026
ENTRIVO SDN. BHD. (“Entrivo”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, browse our products, contact us, submit an enquiry, or otherwise interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with our website, we may collect the following information:
- Contact information, such as your name, email address, telephone number, and other contact details.
- Enquiry information, including information you provide when contacting us about our smart parcel boxes, parcel enclosures, products, pricing, installation, or other services.
- Transaction information, where applicable, including information relating to purchases or orders.
- Technical information, such as your IP address, browser type, device information, operating system, and website usage information.
- Website usage information, including pages visited, time spent on our website, and interactions with our website.
- Any other information that you voluntarily provide to us.
We do not collect more personal information than is reasonably necessary for the purposes described in this Privacy Policy.
2. How We Collect Your Information
We may collect personal information through:
- Forms and enquiry forms submitted through our website.
- Email, telephone, WhatsApp, or other communication channels.
- Product enquiries and purchase transactions.
- Cookies and similar technologies when you browse our website.
- Information that you provide to us directly during your interactions with Entrivo.
3. How We Use Your Personal Information
We may use your personal information to:
- Respond to your enquiries and requests.
- Provide information about our products and services.
- Process and manage orders or purchases.
- Provide quotations and product recommendations.
- Communicate with you regarding your enquiries, orders, or services.
- Arrange product delivery, installation, or related services where applicable.
- Improve our website, products, and customer experience.
- Maintain the security and functionality of our website.
- Understand website usage and improve our online services.
- Comply with applicable laws and regulatory requirements.
- Send marketing or promotional communications where permitted by applicable law.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
Cookies may help us:
- Remember your preferences.
- Improve website functionality.
- Analyse website traffic and usage.
- Understand how visitors interact with our website.
- Improve our products and online services.
You may adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of some parts of our website.
5. Disclosure of Personal Information
We may disclose your personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.
These third parties may include:
- Service providers who assist us with website hosting and maintenance.
- Payment service providers, where applicable.
- Delivery and logistics providers.
- IT, technical, marketing, or analytics service providers.
- Professional advisers, where necessary.
- Government authorities or regulatory bodies where required by law.
We will take reasonable steps to ensure that third parties who receive your personal information handle it appropriately and in accordance with applicable requirements.
6. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services.
These third-party websites operate independently from Entrivo and may have their own privacy policies. We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing your personal information.
7. Data Security
We take reasonable and appropriate measures to protect your personal information against unauthorised access, collection, use, disclosure, alteration, or destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
8. Retention of Personal Information
We will retain your personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our products and services, maintain appropriate business records, or comply with applicable legal and regulatory requirements.
When your personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
9. Your Rights
Subject to applicable laws and regulations, you may have rights relating to your personal information, including the right to:
- Request access to personal information that we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Request further information about how your personal information is being used.
- Withdraw consent for certain uses of your personal information, where applicable.
- Request deletion of your personal information where permitted by applicable law.
If you wish to exercise any of these rights, please contact us using the details provided below.
10. Marketing Communications
Where permitted by applicable law, we may use your contact information to provide you with information about Entrivo’s products, services, promotions, or other updates.
You may request to stop receiving marketing communications from us at any time by contacting us or following the unsubscribe instructions provided in the relevant communication.
11. Children’s Privacy
Our website and services are not specifically directed at children.
We do not knowingly collect personal information from children for purposes that are not permitted by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
12. International Transfers
Your personal information may, where necessary, be stored or processed by service providers located outside Malaysia.
Where personal information is transferred to another country, we will take reasonable steps to ensure that appropriate safeguards are in place and that the information is handled in accordance with applicable privacy and data protection requirements.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.
Any updates will be posted on this page together with the revised “Last updated” date.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
ENTRIVO SDN. BHD.
Registration No.: 1697101-M / 202601035006
Address: 34, Jalan Meranti Jaya 11, Taman Perindustrian Meranti Jaya, 47120 Puchong, Selangor, Malaysia
Email: entrivoadmin@gmail.com
Telephone: 0321422571
