Refund Policy
Last updated: 3 September 2026
Return & Refund Policy
Thank you for choosing ENTRIVO. We appreciate your business and are committed to providing high-quality smart parcel box and enclosure products.
Please read this Refund Policy carefully before placing your order. By confirming your purchase, you acknowledge and agree to the terms stated below.
Non-Returnable & Non-Refundable Orders
All orders are final, non-returnable, and non-refundable once confirmed, particularly for products that are custom-made, specially fabricated, or prepared according to customer specifications.
Once an order has been confirmed and production or preparation has commenced, we are unable to accept cancellations, returns, or refund requests unless otherwise agreed by ENTRIVO in writing.
Product Quality & Pre-Shipment Inspection
Before dispatch, all products undergo inspection and quality control to ensure that they are free from manufacturing defects and meet the applicable product specifications.
Products are carefully packed to minimise the risk of damage during transportation.
If a product is found to have a manufacturing defect before delivery, please contact us as soon as possible with details and supporting photographs so that we can assess the issue and determine the appropriate solution.
Damage During Delivery
Once products have been handed over to third-party courier companies, logistics providers, contractors, or other delivery partners, ENTRIVO cannot be held responsible for damage, loss, or mishandling that occurs during transportation.
Customers are advised to inspect the product and packaging upon delivery.
If any visible damage is found, please document the condition of the package and product with photographs and notify the relevant courier or delivery provider immediately. You should also contact ENTRIVO so that we can assist where possible.
Customer Responsibility
Customers are responsible for ensuring that all product specifications, measurements, dimensions, installation requirements, and other information provided to ENTRIVO are accurate before placing an order.
Our team is available to provide product information and clarification before purchase. However, once an order has been confirmed, changes to product specifications, dimensions, colour, configuration, or other custom requirements may not be possible.
ENTRIVO shall not be responsible for issues resulting from incorrect information, measurements, specifications, or requirements supplied by the customer.
Cancellation of Orders
Orders may not be cancelled once they have been confirmed and production, fabrication, customisation, or preparation has commenced.
Any cancellation request received before production begins will be reviewed on a case-by-case basis and is subject to ENTRIVO’s approval.
Where a cancellation is approved, any applicable administrative, processing, material, or other costs incurred may be deducted from the amount refunded.
Refunds
Where ENTRIVO approves a refund, the refund amount and method will be determined based on the circumstances of the case.
Approved refunds will generally be processed using the original payment method where practicable. Processing times may vary depending on the payment provider or financial institution.
No refund will be provided for products that have been customised, specially fabricated, incorrectly specified by the customer, or damaged due to improper handling, installation, storage, or use.
Contact Us
If you have any questions or require clarification regarding this Refund Policy, please contact us:
ENTRIVO SDN. BHD.
34, Jalan Meranti Jaya 11,
Taman Perindustrian Meranti Jaya,
47120 Puchong, Selangor, Malaysia.
Email: entrivoadmin@gmail.com
